Frequently Asked Questions (FAQ)

SPA BASICS & FAQ

SPA ETIQUETTE

Gratuities are not included in the price for our services, but are gladly accepted. Usually gratuities range from 15-20% of the service price, or larger if you experience exceptional service.

To better serve you, please let your therapist know if you have any of the following: pregnancy, muscle or joint injuries, heart condition, high/low blood pressure, diabetes, fever, contagious skin condition or any other medical issue.

Also inform your therapist if you are using Retin-A, Accutane, or any photosensitizing or keratolytic medications, or have recently had laser or plastic surgery. Any of the above scenarios may affect our ability to treat you.

At NRG Day Spa  & Massage we specialize in customized treatments that are based on each individual client needs. All aspects of our services can be customized, so please let your therapist know if you feel any discomfort or would like special attention on a particular area. Also, feel free to ask questions. The best experience always comes from honest, open communication with your therapist.

To ensure a serene and relaxing experience for all of our guests, we kindly ask that you turn off your cell phone upon arrival at the spa and refrain from taking phone calls while in the spa.

When you are at the spa, please be respectful of others. We want all of our guests to have a relaxing and memorable experience.

SPA & CANCELLATION POLICIES

Call us at (916) 280-4345 to book your appointment today!

NRG Day Spa is open SUNDAY-SATURDAY, 10am to 9:30pm.

We accept  Visa, MasterCard, NRG Day Spa Gift Certificates, and Cash.

Please arrive 15 minutes before your appointment as you may be required to fill out paperwork. If you are late, we may need to shorten your treatment to accommodate for the next scheduled appointment.

We require 24 hours notice for cancellation of treatments. We reserve the right to charge up to the full service amount for all missed appointments or late cancellations. A credit card number is required to hold your reservation.

Get your NRG Day Spa Gift Certificate today! Call (916) 280-4345, buy it online with our secure ordering process, or stop by our spa

Please Note: No cash refunds are given for gift certificates.

Prices are subject to change without notice. In certain instances, our fee schedule may change before the pricing on our website or menu of services. Please confirm the price for your treatment with our reservationists when booking your appointment.

NRG Day Spa is not responsible for lost or stolen items.

NRG Day Spa reserves the right to deny services or stop services during treatment at the discretion of management.